Privacy Policy

Who we are

Black Diamond Electric & HVAC Services LLC is a residential electrical and HVAC contractor based in Inwood, West Virginia. We provide this privacy policy to explain what information we collect when you contact us or request service, how we use it, and the choices you have. For questions about this policy, call 681-446-2503 or email [email protected].

Information we collect when you contact us

When you call, email, text, request an estimate, schedule service, or become a customer, we collect the information you choose to share so we can respond and perform the work. This typically includes your name, phone number, email address, the service or property address where work is needed, billing and payment information, details about the services you have requested, your service history and appointment information, communications between you and our company, and anything else you voluntarily provide. If you send photos of a panel door, equipment nameplate, or the area needing repair, those images are used only to diagnose and quote the job. We collect only the information reasonably necessary to provide and manage our services.

How we use your information

We use the information you provide to schedule and confirm appointments, send appointment reminders and technician arrival or scheduling updates, prepare estimates, invoices, and receipts, respond to questions and customer-service requests, maintain service records, coordinate work with authorized subcontractors and service partners, process payments, communicate about ongoing or completed projects, send promotional offers or information about our services where permitted, improve our services, and comply with applicable legal and business requirements. We may use your contact details to follow up after a visit, confirm a warranty, or remind you of seasonal maintenance.

SMS and text messaging

If you provide your mobile phone number and consent to receive text messages from Black Diamond Electric & HVAC Services LLC, you may receive SMS messages related to your relationship with our company. These may include appointment confirmations and reminders, technician arrival or scheduling updates, estimate and quote notifications, invoice and payment reminders, project updates, customer-service and service-related notifications, and promotional messages or special offers where you have given the appropriate consent.

Message frequency varies depending on your appointments, projects, account activity, and communication preferences. Message and data rates may apply depending on your mobile carrier and plan. Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

Opting out. You may stop receiving text messages at any time by replying STOP. After you send STOP we may send one confirmation message acknowledging your request, and you will no longer receive non-essential SMS messages from that messaging program unless you later provide consent again. For help with SMS communications, reply HELP or contact us at 681-446-2503 or [email protected] to change your communication preferences. We do not sell customer phone numbers or SMS opt-in information to third parties for their own marketing purposes.

Information sharing

Black Diamond Electric & HVAC Services LLC does not sell or rent customer personal information. We may share information when reasonably necessary to operate our business and provide requested services, including with payment processors, scheduling and business-management software providers, SMS/text messaging service providers, technology and communications providers, authorized subcontractors or service partners working on your project, and professional advisors. These parties receive only the information reasonably necessary to perform their services. We may also disclose information when required by law, legal process, or court order, or to protect our rights, customers, employees, or business.

Information we do not collect

Our website does not require you to create an account, and we do not use tracking cookies to follow you across the web. We do not collect payment card details through the website. When a payment is taken by phone or on site, it is processed directly with our payment provider and card numbers are not stored on our systems.

Data storage and security

Service records and contact details are kept on systems that are access-controlled and restricted to the employees who need them to do their jobs. Depending on the type of information, we may use secure software systems, password protection, restricted access, encryption, and other commercially reasonable safeguards. No electronic storage or transmission system can be guaranteed to be completely secure, so while we take reasonable precautions we cannot guarantee absolute security. We retain job records for as long as needed to honor warranties, support permits and inspections, and meet recordkeeping requirements for licensed electrical and HVAC work in West Virginia and Virginia.

Service providers and permits

To complete certain work we may share the minimum information necessary with utility companies (such as Potomac Edison for a panel upgrade disconnect), permitting offices, inspectors, and equipment suppliers. This sharing is limited to what each party needs to perform or verify the work, and it is required for permitted, code-compliant electrical and HVAC installations.

Third-party websites and services

Our business may use third-party websites, applications, payment processors, scheduling platforms, communication services, and other technology providers. Those third parties have their own privacy policies and terms governing how they handle information, and we encourage you to review them before providing information directly to a third party.

Your rights and information updates

You can contact us at any time to request access to the personal information we maintain about you, correct inaccurate or outdated information, update your contact information, change your communication preferences, or request deletion of your personal information where legally and operationally possible. Some information may need to be retained when required for legal, accounting, warranty, tax, dispute-resolution, or legitimate business purposes. To make a privacy-related request, call 681-446-2503 or email [email protected]. We will respond within a reasonable time and will not require you to create an account or pay a fee to exercise these choices.

Children's privacy

Our services are intended for adults and are provided to homeowners scheduling residential work. We do not knowingly collect personal information from children under the age of 13 without appropriate parental or legal authorization, and our website is not directed to them. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

If we update this policy, we will revise the "last updated" date at the top of this page. For significant changes that affect how we handle your information, we will also note the change the next time we contact you about service.

Contact us

Questions about this privacy policy or the information we hold about you can be directed to Black Diamond Electric & HVAC Services LLC by phone at 681-446-2503 or by email at [email protected]. Our office is in Inwood, West Virginia, and we are available Monday–Friday, 7:00 AM – 5:00 PM.